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What can I do if my bank account is closed and can no longer accept funds?

If your bank account is closed and can no longer receive funds, please email us a document issued by your bank confirming this to support@xmglobal.com. Please ensure the document includes the bank account number and the date.

Once we receive your email, we will exclude this bank account from future withdrawals.

If you’ve already requested a withdrawal to the closed bank account, and the payment has been processed, please send us the aforementioned email and we will help you locate the payment.

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If you have a question that isn't covered in the Help Center, please contact us and one of our representatives will be happy to help you.

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