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PLATFORMS
PLATFORMS
Start trading the instruments of your choice on the XM MT4 and MT5, available for both PC and MAC. Alternatively, you may also want to try out the XM WebTrader, instantly accessible from your browser.

In addition, our fully-fledged platforms for mobile devices compatible with both MT4 and MT5 make it easy to access and trade on your account from your smartphone or tablet. You can choose your favorite mobile or desktop platform from the list.

Risk Warning: Trading on margin products involves a high level of risk.
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RESEARCH & EDUCATION
RESEARCH & EDUCATION
Our Research and Education center offers daily updates on all the major trading sessions along with multiple daily briefings on all critical market events which daily shape the global markets.

Manned by 20 multilingual market professionals we present a diversified educational knowledge base to empower our customers with a competitive advantage.

Risk Warning: Trading on margin products involves a high level of risk.
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ABOUT US
ABOUT US
XM sets high standards to its services because quality is just as decisive for us as for our clients. We believe that versatile financial services require versatility in thinking and a unified policy of business principles.

Our mission is to keep pace with global market demands and approach our clients’ investment goals with an open mind.

Risk Warning: Trading on margin products involves a high level of risk.
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Help Center

Account Creation & Management

How do I verify my profile?

How do I start trading?

Which documents do I need to provide to become an XM client?

Why can’t I find my country of residence when I try to open an account?

How many phone numbers can I link to my account?

How do I top up the virtual funds in my Demo account?

Can I open a Micro Demo account?

How do I update the personal information associated with my Real account?

How do you protect my personal information?

How long does XM store my personal information for?

What should I do if my account has been compromised?

Why do I need to verify my profile?

If I already have a verified account, do I need to resubmit my documents to open an additional one?

Can I update the personal information associated with my account?

How do I open a trading account?

How long does it take to open a trading account?

What account types do you offer?

Can I change my leverage?

Do you accept US clients?

Can I change my account type?

How do I reset my password?

Can I change the base currency of my account?

Where can I find my account leverage?

Where can I find my account number and trading server?

Can all my accounts be on the same trading server?

If I verified my profile in the past and my trading accounts were archived, do I have to verify my profile again?

Are there any trading accounts created when I register? What is the password?

What is two-factor authentication (2FA)?

How do I set up two-factor authentication?

Deposits & Withdrawals

What is the minimum I can deposit or withdraw?

Can I withdraw money whenever I want?

How long does it take to receive money after making a withdrawal?

Which payment methods can I use to make deposits and withdrawals?

Which currencies can I deposit in?

What happens if the amount I request for withdrawal exceeds my deposits via credit or debit card?

Can I withdraw money if I have an open position?

Do you charge any deposit or withdrawal fees?

What is MyWallet?

Can I withdraw funds directly from MyWallet?

How do I find a specific transaction in MyWallet?

Can I transfer funds from my account to another client’s trading account?

Can I make deposits to or withdrawals from a friend’s or relative’s account?

Are XM trading bonuses withdrawable? What about profits made using bonuses?

Can I transfer money between my trading accounts?

How do withdrawals work when deposits are made from multiple payment methods?

What can I do if my bank account is closed and can no longer accept funds?

Will I still be able to withdraw funds if the credit or debit card I used to deposit has expired or been cancelled?

Are exchange rates applied during the deposit or withdrawal process?

How do I cancel my withdrawal request?

Is the money I deposit with XM safe?

Where are my funds kept?

Research & Education

Do you offer trading indicators?

How do I register for webinars?

Do you offer a VPS?

Do you offer a stock screener?

Do you offer trade ideas?

Where can I find information on upcoming corporate actions?

Where can I find information on publicly traded companies?

How do I register for seminars?

How do I join a webinar I’ve already registered for?

Where can I find the latest seminar schedule?

Do you provide notes for webinars I’ve participated in?

How do I join the Advanced Education Rooms?

Where can I find the full schedule for all Live Education Rooms?

How do I calculate margin?

How do I calculate pip value?

How do I calculate profit when trading CFDs?

Do you offer live forex tutorials?

How do I learn the basics of trading?

Do you offer video tutorials that explain how to use MT4?

How do I upgrade my VPS?

How do I connect my VPS?

How do I cancel my VPS?

What can I do if I paid for a VPS but didn’t receive my login credentials?

Can I connect multiple trading accounts to the same VPS?

Trading Accounts

Can I open more than one trading account?

What are the differences between a demo and a real account?

Do you offer Mini accounts?

Do you offer Cent accounts where deposits are denoted in cents?

Do you offer corporate accounts?

Do you offer Nano accounts?

How long can I use a Demo account for?

What is the minimum lot size for Micro accounts?

What is the minimum lot size for Standard accounts?

Will my account be archived if my balance is zero?

Will I be charged a dormancy fee if my account remains inactive?

Trading Platforms

Which instruments can I trade on MT5?

Can I change the time zone on my trading terminal?

Do your platforms support Expert Advisors (EAs) or trading robots?

Will my open positions and orders be closed if I go offline?

Why can’t I place an order on my trading terminal from my Micro account?

Do you offer trading platforms for Mac?

Can I access the MT5 platform using my MT4 ID?

Can I trade stocks CFDs with my MT4 account?

What time zone is displayed on the platform?

What can I do if the platform is running slow?

What can I do if the New Order button is greyed out?

Trading Conditions

What leverage do you offer?

What spreads do you offer?

What are your trading hours?

How do you calculate swaps?

Do you apply swaps to trades?

Can I lose more than what I’ve deposit?

Do you allow news trading?

Can I partially close an open position?

Do you allow scalping?

Do you allow hedging?

Will I experience slippage when trading with you?

What’s the maximum number of positions and orders I can have across all my accounts at once?

Why are rollover rates tripled on Wednesdays?

Do you offer binary options trading?

What is your rollover policy?

How often do futures contracts expire?

Are swaps charged on futures contracts?

Do I need to pay tax on US equity derivatives?

What steps do I need to take regarding taxation on US equity derivatives?

Which instruments are affected by US tax laws?

What does section 871(m) mean?

Why do I need to complete the W-8BEN form?

What are dividends and how do they affect my trading?

In the case of a losing trade, is my balance or bonus deducted first?

Does the average spread ever widen?

What are the trading hours for Cryptocurrencies?

Do you charge commission or extra fees?

Trading Walkthroughs

How do I log in to the MT4 and MT5 Android apps?

How do I log in to the MT4 and MT5 iOS apps?

How do I gain access to the MT5 platform?

How do I generate a report on my trading history?

How do I add charts to my terminal?

What is one-click trading and how do I enable it?

How do I add an Expert Advisor (EA) to my terminal?

Where on the chart can I see the opening and closing prices of my trades?

Where can I find the name of my server on MT4?

How do I find the instruments related to my account type on my trading terminal?

How do I add an instrument on the MT4, MT5, and XM apps?

How can I change chart timeframe on the MT4 and MT5 apps?

How do I load charts on the MT4 and MT5 apps?

How do I change language on my trading terminal?

How do I disable the sound on my trading terminal?

How do I view the current spreads in the Market Watch window?

How can I change chart timeframe on my trading terminal?

How do I add multiple instrument charts to my terminal at once?

How do I log in to my trading terminal with my XM account?

Where can I see my open trades in my trading terminal?

How do I modify, close, or delete an open position or pending order?

How do I view historical data and increase its range?

How do I install indicators on my trading terminal on MacOS?

How do I access log files on MT4 and MT5?

What can I do if I’m getting a ‘Not Enough Money’ error?

What can I do if I’m getting a ‘No Connection’ error?

What can I do if I’m getting a ‘Common Error’ message?

Trading Glossary

What is forex?

What is the spread?

What is market execution?

What is instant execution?

What are the differences between market and instant execution?

What are commodities?

What are cryptocurrencies?

What are the bid and the ask?

What is slippage?

What are swaps?

What are shares outstanding?

What is a merger?

What is a demerger?

What is a reverse merger?

What is a rights issue?

What is a stock split?

What is a reverse stock split?

What is an acquisition?

What is an Initial Public Offering (IPO)?

What is market capitalisation?

What happens to a stock when it is delisted?

What are margin, margin level, and free margin?

What is a stop loss order?

What is a take profit order?

What is a trailing stop order?

What does ‘close by’ mean?

What does ‘multiple close by’ mean?

What is a futures contract?

What’s the difference between spot and futures prices?

What are Contracts for Difference (CFDs)?

What is a fractional Stock CFD?

What are Limit Downs and Limit Ups?

Technical Issues & Errors

What can I do if I’m unable to log in to my trading platform?

Why can't I upload my documents in the Members Area?

What do I do if I don’t receive a welcome email?

What do I do if I get a 404 error?

How do I take a screenshot?

How do I clear my browser cache and cookies?

What do I do if my Expert Advisor (EA) isn’t working?

Promotions

What bonus promotions do you offer?

What happens to my bonus when I make an internal transfer or a withdrawal?

Are the trading bonuses you offer withdrawable?

What is the XM Loyalty Program?

How do I enrol in the Loyalty Program?

How do I redeem my XM Points for trading bonuses?

Is it possible for me to lose my Loyalty status?

What is the XM Refer a Friend program?

Am I eligible for the XM Refer a Friend program?

How does the XM Refer a Friend program work?

Is there a limit to the number of friends I can refer?

Is it possible for me to lose my trading bonus and, if so, do I have to refund it?

Partners Account Management

How do I become an Affiliate?

What documents do I need to upload to verify my Affiliate account?

Can I refer clients from outside my country of residence?

How do I check if my client's account has been verified?

Why did my account balance disappear after the countdown finished?

Are Campaign Handlers notified when new clients register?

Can existing XM clients still open an account using my referral link?

Can I see my clients’ personal details?

Can Affiliates also open trading accounts?

Partners Payments

What commission schemes do you offer?

Where can I find how much commission is paid per instrument?

Is there a limit to the amount I can earn as an affiliate?

Do you offer Revenue Share to affiliates?

Can I earn commission by referring sub-affiliates?

What conditions must be met before CPA commission can be paid?

Are there any country restrictions on the payment of CPA commission?

What’s the minimum withdrawal I can make from my commission?

How do I withdraw my commission?

How long will it take to receive my money after I make a withdrawal?

Why aren’t funds moving from Account Balance to Next Lot Rebate payment?

Can I transfer funds from my Affiliate account to another client’s trading account?

Where can I find my payment history?

When can I withdraw my commission?

What payment methods are available for withdrawing my commission?

What's the difference between my Account, E-wallet, and Next Lot Rebate balances?

Can I transfer funds from my Affiliate account to my trading account?

What does ‘CR’ stand for?

What are Auto Rebates and how do they work?

What are Campaign Rebates and how do I assign a client as a Campaign Handler?

How do Campaign Handlers withdraw their commission?

In what currencies can I earn commission?

How do I find more information about Lot Rebates?

How do I upgrade my Affiliate Level?