What can I do if I’m unable to log in to my trading platform?

If you’re unable to log in on the MT4/MT5 platform for PC, please try the following:

  1. 1. Check that the MT4/MT5 ID, password, and server that you enter perfectly match the ones received after registering.
  2. 2. Check your internet connection
  3. 3. Restart or even re-install your trading terminal/or mobile application

If, after following the steps above, you’re still unable to log in, please email us at support@xm.com.

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